Refund & Billing

Generation on IDALL is paid for with credits. There are two kinds, and they behave differently:

• Purchased credits — bought with money (through Stripe) or included with a paid membership for the period. Purchased credits never expire.
• Awarded credits — earned or given: challenge rewards, prizes, gifts, and bonuses. Awarded credits expire after a set period (shown in-product and in your wallet), and they are spent first, before your purchased credits.

Your exact balances, prices, and expiry dates are always visible in your wallet — no number here is hidden.

Credits used on a successful generation are non-refundable. A generation is a compute service delivered the moment you run it — once the image or clip is produced, the credits are used up. The price of each action is shown before you confirm it.

Credits are reserved when a generation starts, charged on success, and released on failure, so a crash or provider outage never quietly costs you.

• You can cancel a membership at any time. It stays active until the end of the current billing period and then does not renew.
• Unless the law requires otherwise, membership fees already paid are not refunded.
• On cancellation you keep your purchased credits (they never expire). Any awarded credits still follow their normal expiry, and membership-included allowances stop at period end.
• Account-level content you created — saved boards, entries, and already-generated work — is not deleted just because you cancel.

If we close your account for a serious breach of the Acceptable Use Policy or Terms, unused credits may be forfeited. Credits have no cash value, so this is not a refund of money.

Payments are processed by Stripe; we never receive or store your card details (see the Privacy Policy). If something looks wrong on your bill, please email us at the address on our Contact page before starting a chargeback — we can almost always sort it out faster directly.

This is important enough to state on its own:

• Credits have no cash value and are not a stored-value or money instrument.
• Credits cannot be redeemed, exchanged, or withdrawn for money, and there is no cash-out path.
• Credits can only be used for services on IDALL, subject to their expiry.

This is the same rule that lets challenge duels work as skill-based entry-fee tournaments rather than wagers — see the Challenge & Prize Rules.

Some challenges advertise a money prize, paid in USDT. Money prizes are handled entirely outside the credit system — they never touch your credit balance, and their rules (eligibility, verification, taxes) are in the Challenge & Prize Rules.

Nothing here removes rights you have under consumer law where you live — for example a statutory cooling-off period. Where such rights apply, they apply on top of this policy. Contact us to exercise them.